FAQ

Jitice FAQ — Answers to All Your Questions

Whether it's deposits, withdrawals, bonuses, betting, or your account — search below or contact our support team directly.

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Betting

Betting on cricket at Jitice is straightforward, but if it's your first time, it helps to go through the steps.

Step 1 — Log in: Log in to your account. If your balance is insufficient, make a deposit first.

Step 2 — Go to the Sports Section: From the home screen, tap the "Sports" or "cricket" icon. You'll see a full list of ongoing and upcoming matches.

Step 3 — Select a Match: Tap on the match you want to bet on. You'll find a wide range of markets including match winner, toss, first wicket, run totals, and more.

Step 4 — Select Your Odds: Tap the odds of your preferred market and it will be added to your bet slip.

Step 5 — Enter the Amount: Enter the amount in the bet slip (minimum ৳50). Your potential winnings will be calculated automatically.

Step 6 — Confirm Your Bet: Tap the "Place Bet" button and your bet will be confirmed instantly.

You can place bets on in-play markets even while a match is in progress. Keep in mind that in-play odds change rapidly, so make your decisions without hesitation.

Payment

Typically, when depositing via bKash, Nagad, or Rocket Within 2–5 minutes is added to your balance. Occasionally, it may take a little longer.

First, here's what to do:

  • Check your mobile wallet history — was the amount actually deducted?
  • Refresh the Jitice app or your browser.
  • Get your transaction ID (TrxID).

If it still hasn't arrived after 30 minutes: Contact us via live chat. Please have the following ready: your mobile number, transaction ID, time of transfer, and amount. Our support team typically Within 15 minutes resolves the issue.

Will my deposit be refunded? If funds are deducted but not credited for any reason, the full amount is refunded — with no deductions.

Deposits made on bank holidays or after midnight may take a little longer to process.

Account

Yes, some details can be updated by yourself, while others require assistance from support.

You can change this yourself:
You can update your display name, email, and password from Profile → Settings → Personal Information.

Change Mobile Number:
For security purposes, changing your mobile number requires contacting support. You'll need to provide your old number, new number, and a copy of your national ID. This is typically completed within 24 hours.

Legal Name Change:
To change the legal name registered on your account (used for KYC), submit a request to support along with a copy of your ID.

Contact us: support@jitice.bet or via Live Chat.

Account

Entering the wrong password 5 times in a row on Jitice will temporarily lock your account. This is an automatic security measure designed to prevent unauthorised access.

Auto-unlock: After being locked for After 30 minutes It will unlock automatically. Then log in with your correct password.

Forgot your password: On the login page, click the "Forgot Password?" link → enter your mobile number → receive an OTP → set a new password. The entire process takes under 3 minutes.

If Your Account Is Suspended: Accounts may be suspended for security reasons, such as unusual login activity. If this happens, email support@jitice.bet. After identity verification, accounts are typically restored within 24 hours.

Tips: Write down your strong password in a secure note or use a password manager.

Bonus

With Jitice's referral program, both you and your friend benefit when you bring them on board.

How to Refer:

  • Log in → Profile → go to the "Invite Friends" or "Refer a Friend" section.
  • Copy your personal referral link or code.
  • Send the link or code to your friend.

Bonus Eligibility Conditions:
When your friend registers using your link and makes a first deposit of at least ৳500, a bonus is credited to your account. The bonus amount may vary depending on the current offer.

When bonuses are credited: Once your friend's first deposit is confirmed Within 24 hours it is credited to your balance. Referral tracking is visible in real time.

The more friends you bring, the more bonuses you earn. No limits.

Payment

How quickly you receive winnings after a bet depends on the bet type.

Sports Betting: Once the match ends and the result is confirmed Instantly (usually within 1–5 minutes) winnings are added to your wallet.

Live Casino (Baccarat / Roulette / Blackjack): After the round ends Within seconds balance is updated.

Slots: Instantly, once the spin is complete.

Withdrawal time:
To withdraw from your wallet to bKash or Nagad, submit a withdrawal request. Typically within Between 15 minutes and 2 hours processed. Withdrawals above ৳50,000 may require additional verification.

If you win using a bonus, you must meet the wagering requirements before making a withdrawal.

Bonus

Jitice's daily check-in and free spin events offer special rewards for regular members.

Daily Check-In (Daily Rewards):

  • Log in every day and look for the "Daily Check-in" banner on the home screen or in the "Promotions" section.
  • Tap the banner to claim that day's reward — it may be bonus points, free spins, or a small cash prize.
  • Log in for 7 consecutive days to earn bonus rewards.

Where to use your free spins:
Free spins must be used on specific slots games — the eligible game is usually mentioned in the offer. Go to Profile → Bonus section to see your active free spins.

Validity: Free spins are generally available for Within 48 hours must be used within the validity period. Once expired, they will no longer be available.

Learn More About Jitice

Jitice is a trusted platform for Bangladesh's growing online gaming community. Our goal is to make every member's experience as simple, transparent, and enjoyable as possible. This FAQ page is part of that commitment — so you can find answers on your own without having to contact support every time.

Many members ask — how long does a deposit take, how do bonuses work, or what should I do if my account gets locked? We've answered all of these questions in a clear, straightforward way.

Tips for New Members

There are a few things worth knowing before you register on Jitice for the first time — it'll save you trouble later. First, make sure you enter the correct mobile number and date of birth during registration, as any changes will require contacting support. Second, choose a strong password and keep a record of it somewhere safe.

Third, check the promotions page before making your first deposit — there may be an active bonus code or special offer waiting for you. Fourth, complete your KYC verification before withdrawing — this helps speed up the withdrawal process.

Common Misconceptions About Bonuses & Promotions

Many members assume bonus funds can be withdrawn immediately. In reality, most bonuses come with wagering requirements — meaning you need to place bets totalling a set multiple of the bonus amount before you can withdraw. This condition is clearly stated in each bonus's terms.

Another common mistake is trying to claim the same bonus twice. Each promotion can only be used once per account. Attempting to collect bonuses through multiple accounts may result in all accounts being permanently closed.

If you don't find the answer you're looking for in this FAQ, reach out via live chat. Our support team is available 24 hours a day, 7 days a week.

Why Choose Jitice

Why thousands of gamers across Bangladesh trust us

Instant Deposit

Deposit from as little as ৳50 using bKash, Nagad, or Rocket. Funds are credited to your balance within 2–5 minutes.

Completely Secure

SSL/TLS 1.3 encryption, two-factor verification, and licensed operations. Your data and funds are always protected.

5,000+ Games

From cricket betting to Live Casino, slots to lottery — everything under one account.

24/7 Bengali Support

Bengali-language support is available around the clock. Live chat responses typically come within 2 minutes.

Regular Bonuses

Welcome bonuses, daily check-ins, referral rewards, and weekly cashback — the opportunities never stop.

Mobile-Friendly

Full experience on both the Android app and mobile browser — fast loading even on slow connections.

Got your answer? Then Get Started Now

Sign up for free at Jitice, claim your welcome bonus, and enjoy thousands of games.

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Starting from ৳50
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18+ · bKash · Nagad · Rocket supported

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